Page 198 - John Kador - 201 Best Questions to Ask on Your Interview-McGraw-Hill (2002)

INDEX OF QUESTIONS

8-77
Would I encounter any coworker or staff person who’s proved to be a
problem in the past?

8-78
What happened to the person who previously held this job?

8-79
The incumbent was dismissed? What did you learn from the incident?
How could the problems have been avoided?
8-80
The incumbent was promoted? I’m delighted to hear it.Would it be pos-
sible for me to talk to him or her?
8-81
What is the company’s customer service philosophy?

8-82
Could you tell me about a time when the team/company went out of its
way to provide knock-your-socks-off service?

8-83
The best companies rely on rich customer data to fuel personalized con-
tent and services.How is the company doing in personalizing its offerings?

8-84
Customers are expecting companies to protect their data. Does the com-
pany have a privacy policy for its Web initiatives, and how does the com-
pany balance the momentum for ever-increasing personalization with
rising concerns for privacy?
8-85
How empowered are employees? How much of the company’s money
can your people (including the ones with single-digit pay grades) spend
on their own recognizance to satisfy a customer or address a work-
process issue?
8-86
How often would I come into direct contact with real, living, breathing,
paying customers?

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