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9 - PROJECT HUMAN RESOURCE MANAGEMENT

Project managers should acquire skills to identify, build, maintain, motivate, lead, and inspire project teams
to achieve high team performance and to meet the project’s objectives. Teamwork is a critical factor for project
success, and developing effective project teams is one of the primary responsibilities of the project manager.
Project managers should create an environment that facilitates teamwork. Project managers should continually
motivate their team by providing challenges and opportunities, by providing timely feedback and support as
needed, and by recognizing and rewarding good performance. High team performance can be achieved by using
open and effective communication, creating team building opportunities, developing trust among team members,
managing conflicts in a constructive manner, and encouraging collaborative problem solving and decision making.
The project manager should request management support and/or influence the appropriate stakeholders to acquire
the resources needed to develop effective project teams.

Project managers operate in a global environment and work on projects characterized by cultural diversity. Team
members often have diverse industry experience, know multiple languages, and sometimes operate in the “team
language” that may be a different language or norm than their native one. The project management team should
capitalize on cultural differences, focus on developing and sustaining the project team throughout the project life
cycle, and promote working together interdependently in a climate of mutual trust. Developing the project team
improves the people skills, technical competencies, and overall team environment and project performance. It
requires clear, timely, effective, and efficient communication between team members throughout the life of the
project. Objectives of developing a project team include, but are not limited to:

• Improving knowledge and skills of team members to increase their ability to complete project deliverables,
while lowering costs, reducing schedules, and improving quality;

• Improving feelings of trust and agreement among team members to raise morale, lower conflict, and
increase team work; and
• Creating a dynamic, cohesive, and collaborative team culture to (1) improve individual and team
productivity, team spirit, and cooperation and (2) allow cross training and mentoring between team
members to share knowledge and expertise.

9.3.1 develop Project team: Inputs

9.3.1.1 Human resource Management Plan

Described in Section 9.1.3.1. The human resource management plan provides guidance on how project human
resources should be defined, staffed, managed, controlled, and eventually released. It identifies training strategies
and plans for developing the project team. Items such as rewards, feedback, additional training, and disciplinary
actions can be added to the plan as a result of ongoing team performance assessments and other forms of project
team management.

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