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9 - PROJECT HUMAN RESOURCE MANAGEMENT

9.3.1.2 Project Staff Assignments

Described in Section 9.2.3.1. Team development starts with a list of the project team members. Project staff
assignment documents identify the people who are on the team.

9.3.1.3 resource calendars

Described in Section 9.2.3.2. Resource calendars identify times when the project team members can participate
in team development activities.

9.3.2 develop Project team: tools and techniques

9.3.2.1 Interpersonal Skills 9

Interpersonal skills, sometimes known as “soft skills,” are behavioral competencies that include proficiencies
such as communication skills, emotional intelligence, conflict resolution, negotiation, influence, team building, and
group facilitation. These soft skills are valuable assets when developing the project team. For example, the project
management team can use emotional intelligence to reduce tension and increase cooperation by identifying,
assessing, and controlling the sentiments of project team members, anticipating their actions, acknowledging their
concerns, and following up on their issues.

9.3.2.2 training

Training includes all activities designed to enhance the competencies of the project team members. Training
can be formal or informal. Examples of training methods include classroom, online, computer-based, on-the-job
training from another project team member, mentoring, and coaching. If project team members lack the necessary
management or technical skills, such skills can be developed as part of the project work. Scheduled training takes
place as stated in the human resource management plan. Unplanned training takes place as a result of observation,
conversation, and project performance appraisals conducted during the controlling process of managing the project
team. Training costs could be included in the project budget, or supported by performing organization if the added
skills may be useful for future projects. It could be performed by in-house or external trainers.

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