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9 - PROJECT HUMAN RESOURCE MANAGEMENT

9.4.1.6 organizational Process Assets

Described in Section 2.1.4. The organizational process assets that can influence the Manage Project Team
process include, but are not limited to:

• Certificates of appreciation,
• Newsletters,

• Websites,
• Bonus structures,
• Corporate apparel, and

• Other organizational perquisites.

9.4.2 Manage Project team: tools and techniques

9.4.2.1 observation and conversation

Observation and conversation are used to stay in touch with the work and attitudes of project team members.
The project management team monitors progress toward project deliverables, accomplishments that are a source
of pride for team members, and interpersonal issues.

9.4.2.2 Project Performance Appraisals

Objectives for conducting performance appraisals during the course of a project can include clarification of
roles and responsibilities, constructive feedback to team members, discovery of unknown or unresolved issues,
development of individual training plans, and the establishment of specific goals for future time periods.

The need for formal or informal project performance appraisals depends on the length of the project, complexity of
the project, organizational policy, labor contract requirements, and the amount and quality of regular communication.

9.4.2.3 conflict Management

Conflict is inevitable in a project environment. Sources of conflict include scarce resources, scheduling
priorities, and personal work styles. Team ground rules, group norms, and solid project management practices, like
communication planning and role definition, reduce the amount of conflict.

282 ©2013 Project Management Institute. A Guide to the Project Management Body of Knowledge (PMBOK Guide) – Fifth Edition
®

Licensed To: Jorge Diego Fuentes Sanchez PMI MemberID: 2399412
This copy is a PMI Member benefit, not for distribution, sale, or reproduction.