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10 - PROJECT COMMUNICATIONS MANAGEMENT

Most communication skills are common for both general management and project management, such as, but
not limited to:

• Listening actively and effectively;
• Questioning and probing ideas and situations to ensure better understanding;
• Educating to increase team’s knowledge so that they can be more effective;

• Fact-finding to identify or confirm information;
• Setting and managing expectations;

• Persuading a person, a team, or an organization to perform an action;
• Motivating to provide encouragement or reassurance;
• Coaching to improve performance and achieve desired results;

• Negotiating to achieve mutually acceptable agreements between parties;
• Resolving conflict to prevent disruptive impacts; and

• Summarizing, recapping, and identifying the next steps.

Project Communications
Management Overview

10.1 Plan Communications 10.2 Manage 10.3 Control
Management Communications Communications
.1 Inputs .1 Inputs .1 Inputs
.1 Project management plan .1 Communications management .1 Project management plan
.2 Stakeholder register plan .2 Project communications
.3 Enterprise environmental .2 Work performance reports .3 Issue log
factors .3 Enterprise environmental .4 Work performance data
.4 Organizational process assets factors .5 Organizational process assets
.4 Organizational process assets
.2 Tools & Techniques .2 Tools & Techniques
.1 Communication requirements .2 Tools & Techniques .1 Information management
analysis .1 Communication technology systems
.2 Communication technology .2 Communication models .2 Expert judgment
.3 Communication models .3 Communication methods .3 Meetings
.4 Communication methods .4 Information management
.5 Meetings systems .3 Outputs
.5 Performance reporting .1 Work performance information
.3 Outputs .2 Change requests
.1 Communications management .3 Outputs .3 Project management plan
plan .1 Project communications updates
.2 Project documents updates .3 Project management plan .4 Project documents updates
updates .5 Organizational process assets
.2 Project documents updates updates
.4 Organizational process assets
updates

Figure 10-1. Project communications Management overview

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