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Project Preparation phase, 206, 207 Manager’s Desktop tool, 171 Index 253
PS (Project System) module, 30 NetWeaver platform, 31, 35, 209, 226–228
purchasing, 81–82, 84 Organization and Staffing Plan tool, 169
SIS (Sales Information System) tool, 138
Solution Manager, 206–207
Q System R/3, 26, 27, 28, 34
Travel OnDemand, 174
QAS (Quality Assurance) system, 210 Workflow Builder, 201
QM (Quality Management) module, 30 SAP ERP. See also SAP
qualifications, 175 accounting and, 122, 124–127
quality assurance, 208 archiving and, 143–144
described, 28
R document flow and, 137–138
features, 33–34
raw data, 7,8 implementation, 31–33
real time, use of the term, 19 overview, 28–31
Realization phase, 206, 208 product cost analysis, 131–132
recall policies, 11 production planning and, 82–108
record keeping, inconsistent, 127–128 sales and operations planning and, 88–95
Recovery and Reinvestment Act, 222–223 standard orders in, 58–64
recruiter software, 167 user authorizations, 145–146
recruiting process, 161–162 Sarbanes-Oxley Act, 25, 141–150, 177–178
remuneration elements, 173 scalability, 22
repetitive manufacturing, 105, 106 SCM (Supply Chain Management), 8–12, 23, 29, 70
requirements, 175 described, 8
response times, 231 information systems and, 9, 77–115
RFIDs (radio frequency identification devices), overview, 2–3
41, 107, 113, 215, 216, 217–218 scope creep, 207
River Rouge manufacturing complex, 110 Scott, Lee, 113
RMA (returned material authorization) numbers, 55 SD (Sales and Distribution) module, 29, 35, 56–57,
Rodgers, Steve, 111 84–85, 122
ROI (return on investment), 39,40 SDL (Software Development Laboratories), 28
RONA (return on net assets), 93 Sears, 40
rough-cut planning, 88 SEC (Securities and Exchange Commission), 118,
RPSGB (Royal Pharmaceutical Society of Great 134, 139–141
Britain), 199 security, 231
SFA (sales force automation), 67
short list, 162
S Siebel, 28
silos, 20
SaaS (software-as-a-service), 34, 229, 230, 235–237 Skilling, Jeffrey, 141
safety stock, 11,86 Sloan, Alfred P., 24
Sage Business Solutions, 34 SOA (service-oriented architecture), 226, 227
sales social media, 73
accounting and, integration of, 65–66 software. See also specific software
campaign management, 67, 71–72 evolution of, 21–22
forecasts, 7, 82, 83–85 licensing fees, 205
order entry forms, 58–66 modules, 26
order process, 49–76 SoldierEyes, 225
orders, blocked, 126 SOP (sales and operations planning), 83–84
planning, 88–95 spreadsheets, 135–136, 236
quotations, 52–53 standard costs, 81
SAP. See also SAP ERP; specific modules statutory and voluntary deductions, 173
Business All-in-One, 34, 36 stock. See also inventory
Business ByDesign, 229–230 disaggregation process and, 93–95
Business One, 34, 204 target levels, 88–89
Business Warehouse, 35 stockout, 11
Business Workflow tool, 200–203 succession planning, 175, 176–177
CRM software, 68–71 suppliers, 108–109
EEC (Enterprise Central Component), 29, 58–64 supply chain, 109, 110–111. See also SCM
Enterprise Portal, 227 (Supply Chain Management)
formation of, 25–26 sustainability, 38, 113
LIS (Logistics Information System) tool, 138 Sybase, 224

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