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INDEX

A blogs, 73
blood banks, 93–94
AACSB (Association to Advance Collegiate Schools BOM (bill of material), 97, 98, 131
of Business), 3 Business Blueprint phase, 206, 207, 209
ABAP (Advanced Business Application business functions
Programming), 38, 39, 205 described, 2
absenteeism, 179 overview, 1–17
Accenture Consulting, 224 sample, 4
accounting. See also A/F (Accounting and Finance) business process(es). See also processes
module described, 1
managerial, 121 functional areas and, 2–6
problems, 81–82 overview, 1–17
production data for, 107–108 sample, 3–3
sales and, 55, 65–66 very small businesses and, 6–8
systems overview, 117–158 BW module, 35, 69, 70, 84, 139
accounts payable entry, 122
accounts receivable entry, 122
activity-based costing, 132, 133 C
A/F (Accounting and Finance) module, 2–3, 7,8,
12–13. See also accounting Cadbury, 34
Aiken, Howard H., 41–42 call center automation, 68
AM (Asset Management) module, 30, 122 capacity, use of the term, 80
Amazon, 11, 226 Cash, Jim, 176
America’s Blood Centers, 92 cash-to-cash cycle time, 112
American Apparel, 217, 218 CATS (Cross Application Time Sheets), 173
AND connector, 191 CFRA (California Family Rights Act), 179
Anderson, Arthur, 26 change management, 206–210
APO (Advanced Planner and Optimizer) module, CIA (Central Intelligence Agency), 28
69–71 Ciesielski, Jack T., 143
Apple Computer, 42 CIOs (chief information officers), 176–177, 222,
apps, 225. See also mobile computing; software 233–234, 236
archives, 143, 144 client-server computing, 22, 26–27, 28
ARIS (Architecture of Integrated Information cloud computing, 163–164, 215–241
System) platform, 189 described, 226
Arthur Andersen, 139, 140, 141 Plex Systems and, 232–233
ASAP (Accelerated SAP), 34–35 overview, 226–228
ATP (available-to-promise) capabilities, 57, 70–71 CO (Controlling) module, 30, 31, 88, 122
Au Bon Pain (company), 42 Columbia Law School, 143
audit trails, 63 Comstock, Ross, 209
condition technique, 64,65
Congress (United States), 141
B consultants, 35, 205
Controlling module, 173
balance sheets, 118 convergence, 134–135
Bamboo app, 225 cost(s)
bandwidth, 231 of CRM, 72
Barnes, Kevin, 176 direct, 128
Baxter, J. Clifford, 141 of goods manufactured (COGM), 131
BI (Business Intelligence) of goods sold (COGS), 131
described, 219 indirect, 128
overview, 215–241 labor, 80, 81–82
real-time, 223 per unit (CPU), 93
tools, 135 standard, 81
billing, 57 variances, 129

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