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G industrial credit management, 123–127 Index 251
initial fill rate, 112
GAAP (Generally Accepted Accounting Principles), initial order lead time, 112
134, 135 in-memory computing, 220–223
gap analysis, 184 integrated information systems, 4, 5–6, 15
Gartner Research, 41, 73, 136, 167, 222 intercompany transactions, 135
Gates, Bill, 42 Internet, early importance of, 42
general ledger, 122 Internet Explorer browser (Microsoft), 42
General Motors, 24 interviewing process, 162–164
GL Company, 135 inventory. See also SCM (Supply Chain
Global Crossing, 141 Management); stock
Go Live and Support phase, 206, 208 accounting and, 128–133
“Go green” efforts, 113 costing systems, inaccurate, 128–133
Gomersall, Nick, 135 disaggregation and, 93–95
Google Maps, 225 information systems and, 79–82
Great Plains, 34 order entry forms and, 59
problems, 80–81
production process and, 82–108
H sales order process and, 54
sourcing, 57
Haiti, 209 invoicing, 55
Hall, George, 177 iPad (Apple), 225
Hammer, Michael, 25 IRS (Internal Revenue Service), 118, 163
hardware IS (information system)
evolution of, 21–22 described, 3
System R/3 and, 26–27 evolution of, 14, 20–25
Harmon, Melinda, 141 functional area, 8–14
Harrington, H. James, 198 integrated, 4,5–6, 15
Harris (company), 225 marketing, 49–76
Harvard Business Review,37 production, 77–115
Harvard University, 176 Israel, 34
HCM (human capital management), 159, 174–175
Hebert, Phil, 92
Hector, Hans-Werner, 25 J
Hershey, 40
Hewlett-Packard, 42, 222 Japan, 111
hierarchical modeling, 187, 188–189 JD Edwards, 27–28
hiring process, 162–166 job, use of the term, 169
Home Depot, 40
Hopp, Dietmar, 25, 26
HR (Human Resources), 13–14, 31, 38, 159–181. K
See also human resources processes
described, 8 Kanter, Rosabeth Moss, 113
information systems and, 9–10 Keal, Donald A., 92
overview, 2–3 Kendal-Jackson, 38
HR module, 30, 122, 168, 171–173, 175–176 key fields, 59
human resources processes. See also HR (Human Kmart, 37
Resources) Korea, 111
advanced features for, 172–177 Kushar, Kent, 176
problems with, 160–166
L
I
labor costs, 80, 81–82
IASB(InternationalAccountingStandardsBoard),134 Lay, Ken, 141
IBM (International Business Machines), 25–27, layoff policies, 11
202, 222, 223 lead times, 98,99–101
IFRS (International Financial Reporting legacy systems, 27,32
Standards), 134, 135 licensing, 205, 234
income statements. See profit and loss (P&L) Lockheed Martin Aeronautics, 15
statements long-term incentives, 177–178
indirect costs, 128 lot sizing, 98,99–101

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