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Index
250
credit checks, 53 employee training, 205
credit management, 123–127 Enron, 25, 139–142
CRM (customer relationship management). enterprise information management, 220
See also customers environmental sustainability, 113
activities, core, 67–68 EPC (event process chain) diagrams, 189, 190–196
benefits of, 72–73 ePedigree law, 217
cost of, 72 Epicor, 34
described, 67 ERP (Enterprise Resource Planning). See also SAP
Netweaver and, 227 ERP
on-demand, 67 described, 1
overview, 66–73 the evolution of data management systems and,
SAP and, 35 14, 20–25
currency translation, 134, 135 implementing, 203–210
customer(s). See also CRM (customer relationship investments, expected returns from, 39–40
management) management’s impetus to adopt, 23–25
development cycle, 71 manufacturing roots of, 22–23
master data, 61 midsized companies and, 34–35
service, document flow for, 137–138 new directions in, 27
packages, when to purchase, 37
questions about, 36–42
D significance/benefits of, 36–37
smaller companies and, 34–35
Dannon, 38 suppliers and, 108–109
data systems, development of, 19–48
analytics, 167 error logs, 173
archiving, 143–144 Excel (Microsoft), 135
consolidating, from subsidiaries, 133–134 Exchange Infrastructure module, 228
cubes, 220, 221–223 Exclusive OR (XOR) connector, 191, 192, 193
flows, 136–137 expense reports, 185–189
mining, 70 EZ-FLO International, 36
raw, 7,8
synchronization, 227–228
database(s)
administrators, 235 F
management systems (DBMSs), 22 Facebook, 73
servers, 233 family and medical leave, 177, 178–179
delivery, 57 FASB (Financial Accounting Standards Board), 118
Dell Computers, 34 FDIC (Federal Deposit Insurance Corporation), 150
Deloitte Consulting, 40, 225 FedEx, 11, 38
demand management, 84, 96–97 FI (Financial Accounting) module, 30, 31, 35, 122.
detailed scheduling step, 84, 105–107 See also financial accounting
DEV (Development) system, 210 Final Preparation phase, 206, 208
Diebold, 143 financial accounting, 118, 147–150. See also FI
direct costs, 128 (Financial Accounting) module
disaggregation process, 93–95 Fink, Ronald, 140
distribution channels, 60–61 flowchart(s)
document flow, 63, 137–138 deployment/swimlane, 188
domestic partner benefits, 177 described, 184, 185–186
Domino’s Pizza, 11 symbols, 185
drill down, 138 FMLA (Family and Medical Leave Act), 177,
Drucker, Peter, 178 178–179
Duffield, David, 27 Ford, Henry, 110
Dunn, Jeri, 41 Forrester Research, 229
dynamic process modeling, 198
Fortune 500 companies, 33, 34, 203–204
FoxMeyer, 34
E fraud, risks of, 32
functional areas
E. & J. Gallo Winery, 176 described, 2
earthquakes, 209 information systems, 8–14
EDI (electronic data interchange), 23, 110, 113 overview, 2–6
eDocs system, 204 very small businesses and, 6–8
Ellison, Larry, 28 Fusion Applications (Oracle), 28

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