Page 25 - Crucial Conversations

WHATS A CRUCIAL CONVERSATION? 7

belittling him to a friend, and you're now so embarrassed that you
avoid being around him. Now when you're out of the apartment,
he wears your clothes, eats your food, and uses your computer
out of spite.
Let's try another example. You share a cubicle with a four-star
slob and you're a bit of a neat f r eak. In Odd C o uple parlance,
you're Felix and he's Oscar. Y o ur coworker has left you notes
written in grease pencil on your file cabinet, in catsup on the back
of a french-fry bag, and in permanent marker on your desk blot­
ter. Y o u, in contrast, leave him typed Post-it notes. Typed.
At first you sort of tolerated each other. Then you began to get
on each other's nerves. Y o u started nagging him about cleaning
up. He started nagging you about your nagging. Now you're
beginning to react to each other. Every time you nag, he becomes
upset, and, well, let's say that he doesn't exactly clean up. Every
time he calls you an "anal-retentive nanny , " you vow not to give
in to his vile and filthy ways.
What has come from all this bickering? Now you're neater
than ever, and your cubicle partner's half of the work area is
about to be condemned by the health department. You're caught
in a self-defeating loop. The more the two of you push each
other, the more you create the very behaviors you both despise.

m
Some Co m on Crucial Conversations
In each of these examples of unhealthy self-perpetuation, the
stakes were moderate to high, opinions varied, and emotions ran
strong. Actually, to be honest, in a couple of the examples the
stakes were fairly low at first, but with time and growing emo­
tions, the relationship eventually turned sour and quality of life
suffered-making the risks high.
These examples, of course, are merely the tip of an enormous
and ugly iceberg of problems stemming from crucial conversations