Page 33 - Crucial Conversations

WHArs A CRUCIAL CONVERSATION? 1 5

I m p rove Your Personal Health
If the evidence so far isn't compelling enough to focus your
attention on crucial conversations, what would you say if we told
you that the ability to master high-stakes discussions is a key to
a healthier and longer life?
Immune systems. Consider the ground breaking research done
by Dr. Janice Kiecolt-Glaser and Dr. Ronald Glaser. They studied
the immune systems of couples who had been married an aver­
age of forty-two years by comparing those who argued constantly
with those who resolved their differences effectively. It turns out
that arguing for decades doesn 'f lessen the destructive blow of
constant conflict. Quite the contrary. Those who routinely failed
their crucial conversations had far weaker immune systems than
those who found a way to resolve them well.4 Of course, the
weaker the immune system, the worse their health.
Life-threatening diseases. In perhaps the most revealing of all
the health-related studies, a group of subjects who had contracted
malignant melanoma received traditional treatment and then
were divided into two groups. One group met weekly for only six
weeks; the other did not. Facilitators taught the first group of
recovering patients specific communication skills. (When it's
your life that's at stake, could anything be more crucial?)
After meeting only six times and then dispersing for five years,
the subjects who learned how to express themselves effectively
had a higher survival rate-only 9 percent succumbed as opposed
to almost 30 percent in the untrained groUp.5 Think about the
implications of this study. Just a modest improvement in ability to
talk and connect with others corresponded to a two-thirds
decrease in the death rate.
We could go on for pages about how the ability to hold cru­
cial conversations has an impact on your personal health. The
evidence is mounting every day. Nevertheless, most people find