Page 35 - Crucial Conversations
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                   Give me a lever long enough

                   and I shall move the world.

                            -ARCHIMEDES




                    Mastering



                         Crucial



              Conversations




              The Power of Dialogue












     We  (the  authors)  didn't  always  spend  our  time noodling  over
     crucial conversations. In fact, we started our research into orga­
     nizational and personal excellence by studying a slightly different
     topic. We figured that if we could learn why certain people were
     more effective than others, then we could learn exactly what they
     did, clone it,  and pass it on to others.
       To  find  the  source of success, we started at work.  We  asked
     people  to  identify  who  they thought were  their  most  effective
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