Page 60 - Getting to the Heart of High Performance

I don’t know who you’ll run into today, but I can tell you

what’s going to happen.

Not everything—just enough to give you incredible influ-

ence over how those people treat you, how they feel about
themselves, and how well all of you perform.

PREDICTING THE FUTURE

Some human behavior can be predicted with amazing
accuracy, and that’s what this book will reveal. With that
particular knowledge and insight, you’ll be able in most
instances to evoke the behaviors and attitudes you want

from others. This holds true whether you want people to
be pleasant, helpful, and upbeat…whether you wish to
pick a fight or want to make someone feel worse…or
whether you prefer that other folks simply leave you

alone. You can engineer situations in the direction you
choose. But you will choose. So you need to be aware of
what you’re doing. You also need to know how the social
dynamics always work and be willing to live with the ram-

ifications of your decisions.

44 DEEP STRENGTHS