Page 121 - Design for Six Sigma for Service (Six SIGMA Operational Methods)
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Customer Value Management 97
0.6 0.7 0.8 0.9 1.0 1.1 1.2 1.3 1.4
Machine up time
Print speed
Image quality
Ease of use
Service response
time
Repair time
Quality of service
Figure 5.3 Head-to-Head Customer Value Area Chart for Printers
0.6 0.7 0.8 0.9 1.0 1.1 1.2 1.3 1.4
Purchase price
Service and repair
Toner
Paper
Figure 5.4 Head-to-Head Market-Perceived Price Ratio Area Chart for Printers
