Page 123 - Design for Six Sigma for Service (Six SIGMA Operational Methods)
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Marketing 9 3
Distribution 9 9
and
Sales Service 9 9 9 9
Quality Control 9 3 9
Customer Value Deployment Matrix for Printer Example
Manufacturing 9 3 9
Design 3 9 9 9
Table 5.8 Quality Attributes Machine uptime Print speed Image quality Ease of use Service response time Repair time Quality of service
98
