Page 122 - Design for Six Sigma for Service (Six SIGMA Operational Methods)

and
Sales
Quality
Customer Value Deployment Matrix for Printer Example
Manufacturing Marketing Distribution Service Control 9 9 3 3 9 9 9 3 9 9 9 9 9 9

Design 3 9 9 9

Table 5.8 Quality Attributes Machine uptime Print speed Image quality Ease of use Service response time Repair time Quality of service

98