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3 E-business infrastructure

Chapter at a glance Learning outcomes

Main topics
After completing this chapter the reader should be able to:
Internet technology 109
Outline the hardware and software technologies used to build an
Web technology 124
e-business infrastructure within an organization and with its
Internet-access software partners
applications 128
Outline the hardware and software requirements necessary
How does it work? Internet
to enable employee access to the Internet and hosting of
standards 136
e-commerce services.
Managing e-business
infrastructure 158
Focus on …
Management issues
Internet governance 152
Web services,SaaS and service-
oriented architecture (SOA) 168 The issues for managers raised in this chapter include:
Mobile commerce 177
What are the practical risks to the organization of failure to
Case studies manage the e-commerce infrastructure adequately?
How should staff access to the Internet be managed?
3.1 Innovation at Google 115 How should we evaluate the relevance of web services and open
3.2 New architecture or new hype? source software?
174

Links to other chapters
Web support
This chapter is an introduction to Internet hardware and software
The following additional case studies technologies. It gives the technical background to Chapters 1 and 2
are available at
www.pearsoned.co.uk/chaffey and to Parts 2 and 3. Its focus is on understanding the technology
Selecting a supplier for hosting used but it also gives an introduction to how it needs to be
web site services managed. The main chapters that cover management of the
Achieving integration between e-business infrastructure are:
different systems through EAI
Chapter 10, Change management;
The site also contains a range of Chapter 11, Analysis and design (including architecture design);
study material designed to help
improve your results. Chapter 12, Implementation and maintenance – this focuses on
the issues in selecting the software used for publishing content
such as content management systems and blogs.