Page 28 - Effective Communication Skills by Dalton Kehoe

Exercises

1. Look for meaning in people, not in words—look behind the denotative
meaning of the words being used. Remember the perception process:
You only have schema to work with, not reality.

2. Be aware of the quality of your information—distinguish between facts
and assumptions (inferences). When facing disagreement, differences,
and disorder, get down the inference ladder. Make your thinking
processes, and the other person’s, a part of the information being
exchanged. Tell each other your thought processes, and ask questions.
This will help you both stay more focused on the realities being
described than the feelings hidden underneath our labels and judgments.

Lecture 6: The Conscious Mind in Using Language

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