Page 25 - Effective Communication Skills by Dalton Kehoe

2. Practice overriding your unconscious mind’s quick, automatic response
to organizing everything—slow down deliberately, and challenge
yourself to see the situation differently. Get conscious.

3. If things happen that you don’t like in a situation, don’t jump to
conclusions about your innocence—you are both involved somehow.
Instead of an instant evaluation or judgment, try to respond with a
hypothesis. Then talk with the person: Describe your perceptions, and

ask for con¿rmation. Ask about the other’s motives, and then listen to
the answer. Don’t tell the other what he or she thinks or feels.

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