Page 30 - Effective Communication Skills by Dalton Kehoe

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Positive emotions at work can lead to better teamwork and greater ef¿ ciency.

mentally ef¿cient, better at understanding information, and view others or
events in a more positive light. A positive mood also makes employees more
optimistic about their abilities, more creative, and predisposed to be helpful.
Lecture 7: The Conscious Mind and Emotion
To be more effective communicators, we have to become more emotionally
intelligent. This concept was introduced to the public in 1995 by Daniel
Goleman in his book Emotional Intelligence. The psychologist Reuven Bar-

On de¿ned emotional intelligence as “our ability to recognize, understand
and use emotions to cope with ourselves, others and the environment.”
There are several important recurrent ¿ndings in the research into emotional

intelligence: People who can read their own emotions and recognize their
impact are likely to be good at reading others’ emotional states. They also
seem to be more aware of their overall strengths and limitations, which
contributes to a sound sense of one’s self-worth and capabilities. People
who can manage their feeling reactions—who can keep their disruptive
emotions and impulses under control, particularly in dif¿ cult situations—are
seen as more trustworthy, honest, and of high integrity. And those who are

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