Page 133 - Effective Communication Skills Mastery Bible 4 Books in 1 Boxset by Tuhovsky, Ian

The first thing you need to do is to raise your head,

straighten your spine, put your shoulders back and open your

chest. You need to physically be open to receive that message,

which will help you receive the criticism mentally. It’s not

easy, but very necessary and helpful, a skill you can and you

should learn. The very next thing you should do is to relate to
the negative feedback. Let’s say your boss told you, “Your

work report is too short and I don’t like the way you worded it.

I can’t accept it in its current form.” You could say, “OK, so

the problem is that it’s too short and my wording should be

better…” Here you need to repeat the criticism back to the
person. At the end, you need to ask a solution oriented

question. For example, you could ask, “If I write an extra two

thousand words and rephrase it, will you be able to accept it?”

You could also try a different approach and ask, “Alright, if I

could show you evidence to support my belief that my work
report is long enough and straight to the point, that it doesn’t

require much time for our employees to read and the language

I used will be easy for them to understand, would you be then

willing to accept it?” So, let’s recap: you need to open your

body language, then make sure you understood what was said
correctly and finally, specify the steps to resolve the problem.

If you train yourself in doing so, you will be perceived as a

much more effective, experienced and professional

communicator.