Page 129 - Effective Communication Skills Mastery Bible 4 Books in 1 Boxset by Tuhovsky, Ian

a friend of yours has problems with establishing

contacts with new people and he has just spoken to

someone, you can tell him exactly what to do.

„Listen, man, what you really need to do in order to

get along with people better is to put a smile on your

face from time to time. You need more openness—
look them in the eyes more often and listen carefully

to what they have to say.” Just a short comment

about what the person has to do better may not be

enough. If you have adequate knowledge, it is worth

it to immediately say exactly what that person should
do to solve the problem, so next time this error won’t

occur.

3. Positive emotion. You end the conversation by

evoking joy and relaxation again. You could say,
„Well, like I said though, generally, you did great!”

At the end, you need a little praise again.

Based on the example I gave you earlier, how would the

situation from the beginning of the chapter look? Using a

sandwich feedback, this is what you could say to your friend
who just performed his first public speech: “Not bad, it was a

really nice presentation. I liked how you told this joke;

everyone liked it. I see that you have a lot of knowledge on

this topic. Among some things you could have done better is

certainly your speaking rate—I would advise you to speak
more slowly. Before you start speaking, take a few deep

breaths, it will relax you and enable you to slow down a little

bit. Also, remember to look people in the eyes. They will be

able to feel that you’re talking directly to them. Additionally,

you could work on hand gestures a little bit. Recently I read a