Page 126 - Effective Communication Skills Mastery Bible 4 Books in 1 Boxset by Tuhovsky, Ian
P. 126
Chapter 11:
The Subtle Art of Giving
Feedback
H ow can you effectively and politely tell people
about their mistakes and shortcomings so that they
start to work on themselves instead of getting bitter
and demotivated? Feedback is an opinion which you give to
the other person to let them know what to improve in their
behavior or when performing a particular task.
Quite often, when we want to tell someone what they could
improve or focus on, we get the effect opposite of the one
desired—usually that person gets even more depressed (or
pissed off) and does not think about taking our advice at all.
How should we give feedback properly, so that the receiver
can feel good and get a lot of motivation to improve their
performance?
Imagine this situation: your friend is going to perform
before a group of people and do a presentation on a certain
topic. He stands in front of everyone and begins to talk. You
sit in the audience watching his speech, writing down the
things he does wrong and all the aspects he could improve
upon. His speech is not good—he’s holding his hands in his
pockets, he is not looking at his audience and he is talking too
quickly. He ends the presentation and goes straight to you
asking, “How was it?” You want him to perform much better
next time, so you tell him what was wrong. “Well, you spoke a
