Page 128 - Effective Communication Skills Mastery Bible 4 Books in 1 Boxset by Tuhovsky, Ian

give feedback to people before or after rejecting their deals.

This model consists of three stages:

1. A positive emotion. At the beginning of giving

feedback, you must show the person you give it to
that they did well. You can say, „This is what should

have been done, congrats”; „Good job, you did

great!”; „A great performance”. If this person’s

performance was obviously poor, then of course you

will not say, „Wow! What a revelation!”, because

they will simply think you are making fun of them.
In that case, you can just say: „Good job, congrats on

your first try!”After the initial approval, tell them

about two or three things that they’ve done well.

Provide specific examples! You can say, „You really

knew the topic well!” Or, „It’s great that you spoke

loud enough!” Appreciate their effort. It is about
making them feel great at the start. Joy and

relaxation are states conducive for learning and

motivation.

2. What to improve? On the second stage, you tell
them all those things they did wrong, but in a

positive overtone. So, you do not say what they did

wrong but what can they do better. You do not say:

„You were talking too fast!”, but rather, „You could

have spoken a little bit more slowly; the audience
would have understood you much better then.”

Instead of, „You were ill-mannered,” you should say,

„You could have been a little more polite,” and so on.

Additionally, you can already give that person the

solution for their particular problem. For example, if