Page 191 - Effective Communication Skills Mastery Bible 4 Books in 1 Boxset by Tuhovsky, Ian
P. 191
Unfortunately, it often raises problems because we react to
false beliefs that were formed, as a result of the creation of a
general image of reality.
While you create a map of reality from the raw experience,
there are three main processes: removal (or deletion),
generalizations and distortions. Each of these processes cut
out some information from our communication, which is why
it is more difficult for us to communicate and understand each
other.
In therapy or coaching, a Meta Model is used to help people
experience the deep structure again. That is, the full
description of a given situation. Responding to generalized
thought patterns can often be the main or even only source of
destructive feelings.
Deletions:
Deletion is the skipping of information that is relevant in
any given situation.
Simple Deletion – Speaking highly generally.
“I’m disappointed.”
What exactly disappointed you? What happened? What
were you expecting?
Comparison – Removal of information essential in
comparing ourselves with others.
“They are better than I am!”
Who specifically? What are they better at? How are they
better?
