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Project Name:  Manual for Soft Skills
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              124    |    Chapter 6                                               ACE Pro India Pvt. Ltd.

                                The famous nineteenth century psychologist, William James, described
                            personality as the ‘master’ of mental functions. But what lies at the basis of
                            this integrality? What makes it the ‘master’ of man’s mental life? How is it
                            related to the way we communicate, receive message, perceive others moti-
                            vation, attitude and beliefs? In order to answer these questions, we need to
                            know a little more about personality.
                                We can simply explain personality as the product of the ‘equally influ-
                            ential’ effects of innate hereditary psychological characteristics, and, envi-
                            ronment  and  culture.  Of  course  personality  takes  shape  as  the  result  of
                            absorbed socio-historical experience, and on the basis of innate precon-
                            ditions; but one does not end up with personality just by adding the two
                            together; just as one does not end up with the steel by simply mixing iron
                            ore with carbon.


              The Self in Communication

                            The self is the most important agent in the study of interpersonal commu-
                            nication. Who we are, how we see ourselves, how others see us, what roles
                            we play for the various audience, what we need and value—all of these are
                            fundamental questions because what we think we are determines so much
                            of what we do and which role we choose to play. Again, who we think we
                            are, is to a large degree, determined by responses we get from others to
                            our behaviours. These responses shape in many ways the way we see our-
                            selves, and so we are in an ongoing, spiraling, transactional process called
                            ‘communication’.
                                A  fundamental  assumption  shared  by  sociologists  such  as  George
                            Herbert  Mead  and  Charles  Hertonlodey,  and  by  psychiatrists  and  psy-
                            chologists such as Harry Stack Sulivan, Haren Horney, R. D. Laing, Carl
                            Rogers, and Abraham Maslow, is that the concept of self is learned through
                            interpersonal communication. What they mean is that, we come to see
                            ourselves as the product of who we see and how others se us. Cooley, for
                            example, developed the concept of the ‘looking-glass self’ as the process of
                            imaging how the self appears to be for another person. The concept of self
                            is but a reflection from the mind of others. Through the process of social-
                            ization we learn what is good and how we should behave. This process
                            of personification occurs also in our perception of us. All these develop
                            because of our interaction with people and on their interpretation of our
                            behaviours. Thus, we can say that, the transactional nature of self-identity
                            is like a merry-go-round, that is, how we view ourselves is largely deter-
                            mined by our perception of how others see us; it is also largely a function
                            of our self-conceptual action as a filter which shapes our perceptions of
                            other people’s reactions to us. This entire cycle frequently turns into a self-
                            fulfilling prophesy .
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       Bhatnagar_Chapter 06.indd   124                                                   2011-06-23   7:56:44 PM
              Modified Date: Tue, Jun 21, 2011 11:33:24 AM             Output Date: Thu, Jun 23, 2011 07:56:43 PM
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