Page 138 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

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4. Clarifying responses: when we try to get the other person to express
more, to describe their feelings or information, to seek repetition or
make part remarks clearer;
5. Expression of positive feelings: when we share positive feeling about
what the other person has done or said.

Disconfirming Responses
Disconfirming responses include the following:

1. Impervious response: when we do not acknowledge or ignore what
was said, when we give no indication that something has been said.
2. Interrupting response: when we interrupt or cut off something that
is being said, or begin a new thought while the first person is still
speaking.
3. Irrelevant response: when we introduce a new train of thought or a
new topic, or in some way indicate that what the first person said is so
inconsequential that it is not worth commenting upon.
4. Tangential response: when we make a slight attempt to relate a new
thought to what was said previously, but when in fact we take the dis-
cussion in a new direction.
5. Impersonal response: when we use generalizations, clichés, pro-
nouncements, and intellectualizations abundantly.
6. Incoherent response: when we ramble, when we use words in special
idiosyncratic ways that are unclear to our listeners, when we leave
sentences incomplete, or reword and rephrase so much that our main
ideas get lost.
7. Incongruous response: when our nonverbal communication is com-
pletely at odds with our verbal statements.

Why is Self-concept So Important in Communication?
Self perception is a major filter mechanism, and it plays a significant part
in how we generally perceive the world and hence how we behave. Hence,
the formation of self-concept and the ways it is maintained and changed
through interpersonal communication needs to be discussed in detail. Who
we think we are is confirmed or denied by the responses others make to
our communication with them. Unless we get clear and supportive message,
we are not likely not to have effective communication experiences.
Very early in our lives, we learn how to give each other many different
kinds of responses, and we should recognize that. What we do to each other

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