Page 356 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

344 | Model Question Papers

• Balancing immediate goals with the good of the long-term relationship.
• Golden rule: treating others, as you want to be treated.
• Maintaining or developing the good feelings about yourself, and respecting your
own values and beliefs.

• Acting in ways that fit your sense of morality.
• Acting in competent ways.
• Expressing thoughts, ideas, and concerns clearly.
• Giving courteous, accurate, and complete responses.
• Listening attentively to others without interruption.
• Keeping commitments.
• Seeking accurate information (avoids jumping to conclusions).

• Treating all employees with respect regardless of their level, personality, culture, or
background.

Section - c

8. According to Devito (1978) all nonverbal behaviour in an interactional situation is
communicative. Nonverbal communication is inevitably contextual and is meta-
communicational.

Nonverbal behaviour whether of the hands, the eyes or the muscle tone of the entire
body, are normally accompanied by other nonverbal behaviours that reinforce and support
each other. Nonverbal communication can occur in packaged forms, we do not express
fear in our eyes when we are smiling. Rather the entire body expresses that particular
emotion. In fact it is difficult to express widely different or contradictory emotions with
different parts of the body.
The functional importance of nonverbal communication includes:
• Nonverbal factors are the major determinants of meaning in the interpersonal context.

• Feeling and emotion are more accurately exchanged by nonverbal communication.
• The nonverbal characteristics of communication convey meanings and intentions that
are relatively free of deception, distortion or confusion.
• Nonverbal cues represent a much more effective means of communication than
verbal cues.
• Nonverbal cues serve meta-communicative function that is indispensable in attaining
high quality communication.
• Nonverbal cues represent the most suitable means for suggestion. We most frequently
and accurately communicate our true feelings and emotions by nonverbal means.

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