Page 354 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

342 | Model Question Papers

vi. When possible, convey useful information: People remember things that are
beneficial to them. If the Manager wants subordinates to read the message, he or
she should phrase it so that it takes into consideration their interests and ends as
well as the company’s.
vii. Follow up on Communication: The manager must solicit feedback in ascertaining
whether the subordinate understands the communique, is willing to comply with
it, and then takes appropriate action.
viii. Communicate with the future as well as the present in mind: Most communications
are designed to meet the demands of the current situation. However, they should be
in accord with the long-range goals as well. For example, communiqués designed to
improve performance or morale is valuable in handling present problems. Yet, they
also serve a useful future purpose promoting long-run organizational efficiency.
ix. Support words with deeds: When managers contradict themselves by saving one
thing and doing another, they undermine their own directives. For example, an
executive who issues a notice reminding everyone to be in the building by 8.30 A.M.
while he or she continues to show up at 9.15 A.M. should not expect anyone to
take the notice seriously. Subordinates are always cognizant of such managerial
behaviour and quickly discount such directions.
x. Be a good listener: By concentrating on the speaker’s explicit and implicit meanings,
the manager can obtain a much better understanding of what is being said.
6. a. There are two levels of communication-intrapersonal and interpersonal. Intrapersonal
communication is the process where we become the sender and/receiver of messages and
then we evaluate, label, analyze or talk to ourselves. This process takes place within the
self (intrapersonal) rather than between separate individuals. We receive stimuli either
through the brain in the form of electrical impulses. At this point we make a determina-
tion about the relevance of the stimuli and either discard the thought or continue dealing
with it. Dreams are a form of interpersonal communication. It is the most important level
of human communication. Interpersonal communication means interaction between
two individuals. The underlying reason for interpersonal communication is mainly for
establishing meaningful relationships, changing attitude and behaviour, passing infor-
mation, personal discovery etc. for effective interpersonal communication five qualities
are essential—openness, empathy, supportiveness, positivity and equality.
b. A teacher has to be a good communicator. He should be cooperative and understanding,
besides being involved in the education. A teacher should, besides having complete
knowledge about his subject, have the following qualities:
i. He must possess a good and pleasing personality.
ii. His voice should be clear and understandable.
iii. He should make adequate preparations to present his subject.
iv. He should make a lively presentation that will instill and sustain the interest of the
students.

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