Page 355 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

Model Question Papers | 343

The teacher should be well informed, well aware of his subject, having good person-
ality, and should be interested in the profession. Desirable features to develop good
communication are:
• Good physical health and personality.

• Above average intelligence.
• Creativity, imagination and resourcefulness.
• Good grooming, poise, refinement in voice and action.
• Courtesy, kindness, sympathy and tact.
• Patience.
• Sincerity and honesty.
• Firmness.

• Promptness, efficiency and ability to organize.
• Positive and encouraging attitude.
• Democratic leadership.
• Professional status.

7. a. Both verbal and nonverbal communication can be meta-communicational. The anthro-
pologist Gregory Bateson (1972) pointed out that every communication must simul-
taneously communicate two messages, the basic message and the meta- message. The
meta-message is encoded and superimposed upon the basic, which indicates how one
wants another to take the basic message. The word ‘meta’ is derived from the Greek
word and means higher or more. According to John Gumprez, each successful mes-
sage carries with it a second meta-message, which tells the listener how to interpret
the basic message. A basic message by itself cannot be interpreted without the help of
the meta-message. Meta communication can simply be called communication about
communication.
b. The interpersonal effectiveness is for individuals wanting and willing to learn how to
apply interpersonal skills to modify aversive environments and to obtain their goals in
interpersonal encounters. Behaviours individuals will learn to increase include:

• Standing up for your rights in such a way that they are taken seriously.
• Requesting others to do something in such a way that they want to.
• Refusing unwanted or unreasonable requests (learning to say no).
• Resolving interpersonal conflict.
• Getting your opinion or point of view taken seriously.
• Acting in a way that makes the other person actually want to give you what you
are asking for.

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