Page 410 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

398 | Model Question Papers

meeting. In brief, it professionally prepares the staff for the issue under discussion. A good
agenda makes taking down minutes very easy, for example.

Section – c

8. The answer is yes, in case of positive emotion, where the demonstration of core, kindness,
empathy, concern are all so very important for effective communication in teaching and
learning. Teachers who make a difference in student’s life are those who were transparent
and those who were not real individual but ‘roles’ could not reach out to the students.
A teacher without clearly expressed emotions is more like a teaching machine than a
teacher.

9. Reports, projects, agendas, policy statements are essentially descriptive in nature.
A report or a policy statement is unique in nature. It has a clear, defined reader profile
but this reader is multiple as the same report, policy statement, et al, may get used in very
many committees.

Hence reports for different academic domains (sciences, humanities, applied sciences)
essentially need to focus. They have to be very orderly. To make them credible, they have
to be objective, evaluative but non-judgmental. They are a written communication that is
made of factual information and/or data. Your opinion, if any, has to be supported by this
irrefutable data.
So it helps to clearly determine its purpose. Next, it is necessary to state a clear theme
statement. Once your preliminary research work is through, you should think of its
presentation that provides to your reader your hypothesis through identifiable topics
and sub-topics.
Your outline should clearly have an introductory unit, a concluding unit and a summary.
If a summary collects all your points, the concluding unit can chart out the new directions
you may possibly foresee.
The length of your report should be neither too brief (appears very casual) nor too long.
Your report should directly come to the point as your possible future reader—an official,
for example, or a bureaucrat—may not have the time or the patience to go through it. So
be precise, please.
Append visual aids, wherever necessary. The layout arrangement, the headers/ footers,
numbering, constructing of title (underlining/emboldening it), placement of titles, use
of illustrations (pie charts, line charts, computer graphics) make your visual aids which
should never attract attention to themselves.
In brief, the report should succinctly and clearly give a neat picture of the activities it
encompasses.
Any report should be arranged in three parts according to our reference books. They are:
front matter, main body, and back matter.

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