Page 415 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

Model Question Paper V

Time: 3 hours Total Points: 100

Section – A (40 PointS)

Answer any two out of four.

1. a. What do you understand by the term ‘supportive communication’? Explain its different
features.
b. Discuss the concept ‘team effectiveness’
c. What are the objectives of socio-psychological training?
(10 + 6 + 4 = 20 points)
2. a. Explain the functional importance of nonverbal communication.
b. What are the different techniques of interviewing?
c. Define the term ‘empathy’.
(10 + 6 + 4 = 20 points)
3. a. ‘Emotions play a significant role in communication’. Critically examine the statement.

b. Explain how you would go about preparing a ‘teacher’s handbook(s)’ and a ‘students’
workbook(s)’.
c. Explain the term ‘supportive intention’.
(10 + 6 + 4 = 20 points)

4. a. How can a teacher avoid interpersonal conflict through effective communication?
b. Explain the verbal aspects of assertive, aggressive, and non-assertive behaviour.
c. ‘How you say it is what counts’. Explain from communication skills’ point of view.
(10 + 6 + 4 = 20 points)

Section – B (20 PointS)

Answer any two out of three.

5. a. Discuss the common problems due to ineffective time management.
b. ‘Negotiation is one of the most essential principles of conflict management’. Justify.
(5 + 5 = 10 points)

Bhatnagar_Model Question Paper.indd 403 2011-06-24 3:12:40 PM