Page 418 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

406 | Model Question Papers

• Feedback is asked for by members and freely given as a way of evaluating the team’s
performance and clarifying both feelings and interests of the team members. When
feedback is given, it is done with a desire to help the other person.
• Team decision-making involves a process that encourages active participation by
all members.
• Leadership is distributed and shared among team members and individuals who
willingly contribute their resources as needed.

• Problem solving, discussing team issues, and critiquing team effectiveness are
encouraged by all team members.
• Conflict is not suppressed. Team members are allowed to express negative feel-
ings and confrontation within the team, which is managed and dealt with by team
members. Dealing with and managing conflict is seen as a way to improve team
performance.
• Team member resources, talents, skills, knowledge, and experiences are fully iden-
tified, recognized, and used whenever appropriate.
• Risk taking and creativity are encouraged. When mistakes are made, they are treated
as a source of learning rather than reasons for punishment.
After evaluating team performance against the above guidelines, determine those areas
in which the team members need to improve and develop a strategy for doing so.

The team leader can encourage team member’s growth, and should be willing to take
some risk by having members, whose resources are relevant to the immediate task,
provide the leadership.
The team leader should be fair, supportive, and recognized by team members as one
who can make final judgments, work with upper management, and give direction to
the team as needed.
To assist the team leader in evaluating the level of team development, let each team
member answer the twelve questions outlined. This should be followed by a discussion
of the questions to determine where and how changes should be made to help facilitate
the development of a strong team.
As team members build commitment, trust, and support for one another, it will allow
them to develop and accomplish desired results. This commitment, trust, and self-de-
termination by each team member are critical in achieving a sustained high level of
performance. Team members will learn to appreciate and enjoy one another for who
they are, and will help keep one another on track.
c. Socio-psychological training has two kinds of objectives; first, knowing the laws
of communication in general, and second, knowing the special laws of pedagogic
communication, which means learning the habits and skills of professional peda-
gogic communication. Hence, psychologists distinguish between the theoretical
and practical aspects of the problem of socio-psychological training. The practical

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