Page 416 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

404 | Model Question Papers

6. a. Enumerate do’s and do not’s of good listening.
b. How many types of interviews are there?
(5 + 5 = 10 points)
7. a. Explain the strategies to improve our listening skills.
‘
b. It is not the strongest of the species that survive, nor the most intelligent, but the one
most responsive to change’.
(5 + 5 = 10 points)

Section – c (40 PointS)

Answer any two out of four.

8. Explain the theory of interpersonal needs.
(20 points)
9. What are the barriers to effective communication?
(20 points)

10. Outline the strategies of ‘face work’.
(20 points)
11. Define writing as a communication skill. Explain in detail the elements and types of
writing.
(20 points)

SuggeSted AnSwerS

Section – A
1. a. If we define a teacher as a facilitator, then communication is not only a medium
of sharing information or passing and knowledge, then supportive communica-
tion and interaction are ubiquitous in any institution of learning, because teachers
are also providers of support to the students and it has a positive effect on sup-
portive interaction, social relationship and emotional anchoring. Effective support
fosters psychological adjustment and perception of self-efficacy, improves coping
with upsetting events and enhances task performance under stressful conditions.
A teacher needs to understand supportive process if he or she is to facilitate these
beneficial outcomes. Moreover, supportive interactions are a primary means through
which the social and emotional connections are created and sustained, it leads to
the development of personal relationships, supporting communication has a thera-
peutic value and develops moral character because it displays the highest expression

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