Page 420 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

408 | Model Question Papers

iv. Panel Interview
v. Stress Interview.

Behavioural interview
This technique is largely adopted for ‘on campus’ recruiting. It is based on the assumption that
the most satisfactory way to predict future behaviour is to ascertain and evaluate behaviour
of the past.
The desired behaviour like taking the initiative, planning, motivation, flexibility etc are
assessed based on questions regarding a past situation. The questions that might be asked are;
‘What did you do?’, ‘What did you say?’, ‘What was the action taken?’, or ‘What was the result?’

The traditional interview
This is the most prevalent technique of interviewing where the interviewee, besides respond-
ing to questions is also expected to ask articulate, well-formed questions. An excellent way
to prepare for this type of an.

Serial interview

This technique involves a series of sequential interviews with a number of different inter-
viewers. Each of them plays a key role in the decision-making process.

Panel interview
This technique involves a panel of three to ten interviewers, interviewing at the same time.
Each of them is assigned to evaluate a particular area. The interviewee should be tactful
enough to show equal eye contact and attention to every individual.

Stress Interview

This technique is rarely and deliberately used to test the candidate’s ability to be poised and
expressive under pressing, compelling or constraining situations.
c. Empathy is the skill of active listening—of approaching an interaction with an open
mind. It is the understanding that, regardless of a person’s appearance, personality,
or history, a common thread exists. We have all experienced pain, love, sadness, joy,
greed, lust, pleasure, and contentment. There is an all-permeating similarity we share
as we each play our part in the great human comedy. To practise empathy is to not feel
for another person, but to actually be another person. In other words, it means to be in
other person’s shoes. It is to feel a kinship, a bond, a connection and relationship from
your own personal background. To communicate with empathy, is to be completely
receptive to what another person is expressing, to find out where one is coming from

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