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178 End Procrastination Now!

Interaction Process Comments

Bill: Ted, I think you’re right about exaggerating. Clarification for pro-
You may influence but can’t control what others moting an alternative
think. You probably don’t want to go out of your perspective.
way to cause people to think badly of you. But
you can’t win them all. Now, what about other
managers who sometimes have their reviews
appealed? Are they losers?

Ted: No. My friend John had two appeals this Question identifies an
go-round. The two people complain a lot. He exception to Ted’s
reported that they complain too much. They view that criticism =
complained about that part of the appraisal, and loser.
their complaints helped validate John’s point.
John’s not a loser. He’s one of the most straight-
forward and fair people that I know.
Bill: If John is challenged and still is fair, what Reframing the issue
would make you a loser if someone challenged with an incongruity
your review? intervention: what
does the disparity
mean?
Ted: (Long pause) I hadn’t thought about it that
way before.
Bill: How so? Clarification
question to test for
understanding.

Ted: It’s hard for me to accept being imperfect.
Yet I accept that it is all right and normal for
others not to be 100 percent right all the time.
Maybe I need to rethink my position.
Bill: How you go about rethinking your position Introduce change as a
can make a difference. If you work to accept process; encourage-
yourself as a fallible person who is working to do ment; determination
better, then you may look at procrastination as of client’s under-
an interference that you can work to stop. standing of his
You’ll have plenty of opportunities to practice. choices.
The performance reviews will go on. But if you
don’t want to do them and the performance
reviews are part of your job description, what
are your options?