Page 248 - Everything I Know About Business I Learned
P. 248
Index
Christiansen, Win, 145 Doran, Rob, 37, 134
Coffman, Curt, 42, 66 Drucker, Peter, 185
Cohen, Burt, 7, 82, 145 Dumpster diving, 82–83
Collins, Jim, 43, 70, 112,
146, 204 E-mail, 157
Communications, 141–176 Ego, 130
Company-operated stores, Executive chef, 73
110–111
CompStat, 67 Feldman, Alan, 132
Conley, Don, 208 Field visits, 106–108
Continental Coffee, 28 First, Break All the Rules
Continuous improvement, 72 (Buckingham/Coffman),
Cooke, John, 10, 14, 32, 64, 42, 66
195 First-name culture, 31
218 Corporate responsibility, 54 Food for thought
Corruption, 12 honesty/integrity, 13
Cosby, Bill, 85 mentor, 39
Courage, 117–140 motivating employees to
improve performance, 201
Dayan, Raymond, 81 organizational structure, 144
Debates, 148–152 performance reviews,
Decentralization, 142–146 168–169
Decision paralysis, 160 recognition program, 186
Delgado, David, 97, 178 recognizing the front-line,
Dentice, Tom, 8, 12, 14, 60, 188–189
106–107, 130–131, 136 relationships, 32, 34, 51
Displays, 161–162 risk taking, 135
Diversity, 194 standards, 66
Donahue, Phil, 94 trust, 18
