Page 251 - Everything I Know About Business I Learned
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Index
Ombudsman, 14–15 Rand, Jim, 145
#1 Club, 181–182 Rat-tail incident, 170–171
Open communications, Recognition, 177–205
146–147 Recognizing the front line,
Open-door policy, 146 188–189
Openness of dialog, 45 Regionalization
(decentralization),
Partners Park, 180 142–146
Paterakis, John, 5 Relationships, 25–57
Paterno, Pat, 27, 184 Relationship power, 52
Performance appraisal, Rensi, Ed, 11, 25, 26, 30, 33,
167–168 47, 54, 55, 60, 68, 83, 93,
Perlman, Lou, 27 99, 101, 102, 104–105, 134,
Perlman, Ted, 12, 27, 40–41, 138–139, 141, 151, 153,
100, 187 164, 170, 184, 185, 187 221
Personal commitment, 130–131 Responding to a need,
Peters, Tom, 29, 72, 167 163–164
Pitch, 162–163 Risk takers/risk taking, 121,
Plan to Win strategy, 84 131–136, 165
Position power, 52 Roberts, Mike, 9–10, 16, 28,
Post-meeting dinners, 150 107, 120, 157
President’s Award, 183, 197 Ronald McDonald House
Public praise, 192–193 Charities, 54
Root, Lynal, 5
QSC standards, 63–64 “Roots and Wings,” 180
Quarterly loss, 84 Ross, Vivian, 104
Quinlan, Mike, 3, 38, 39, 43,
47, 48, 97, 124, 127–128, Samaha, Sam, 29, 123
132, 133, 138, 166, 174 San Diego Padres, 93
