Page 250 - Everything I Know About Business I Learned
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Index
Kroc, Ray, 1, 59, 61, 64, 68, May, Kathy, 32, 39, 51, 54,
71, 77, 89–94, 112, 113, 82
117, 131, 141, 177, 184, McCoy, Rick, 15, 70, 99,
197, 207, 209, 211, 212 142, 149
Kroc Foundation, 112–113 McDonald’s: Behind the
Kuchuris, Frank, 4, 74, 101, Arches (Love), 31, 60,
124 72, 74–75, 81, 82, 123,
Kuchuris, Louie, 124 136
McDonald’s Innovation
Leadership, 89–115 Center, 72
Leap of faith, 9 McDonald’s Operators
Legacy building, 154–155 Association (MOA) on
Lewis, Dick, 21 revolt, 49–50
Lewis, Jim, 17, 21, 64, 66 McLamore, James, 211
220 Licensing new restaurants to Measurement, 66–69
operators, 162–163 Mentoring, 34, 96–102
Liedtke, Tony, 31, 96, 195 Meritocracy, 208
Lotman, Herb, 26 MOA on revolt, 49–50
Love, John F., 31, 60, 72, 81, Morgan, Laurie, 98
123, 136 Munroe, Sam, 28
Mystery shops, 86–87
Machiavelli, Niccolo, 122
Maintenance, 70–71 National Operators’ Advisory
Manager of the year, 200 Board, 50
Marshall, Bob, 4, 5–6, 158 Natysin, Dave, 46
Martino, June, 73, 208 Never satisfied, 210
Martino, Louis, 73 New York region, 20–21
Mary Ann Baking, 28 Newman, Gerry, 108, 109,
Maslow, Abraham, 179 145
