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122 Chapter 5

            5.3.2.5 Satisfaction benchmarking

               Table 5.6: Satisfaction benchmarking table shows the level of satisfaction consumers have
             toward each of the prototypes. More “crosses” indicates a higher level of satisfaction, with the
                                   maximum number of “crosses” being five.

                                           Satisfaction benchmarking
             Need  Customer  Importance                       Olympus  Ambu aScope 4  PENTAX
             no.   need      (1 5)      MOJO                  LF TP    Broncho Slim   FI-7RBS
             1     Controlled  1        XXX                            XXXXX
                   force
             2     Stability  1         XXXX                  XX       XX             XX
                   and rigidity
             3     Good      1          Only with the use of  XXXXX    XXXXX          XXXXX
                   visualization        fiberscope bronchoscopy
             4     Minimally  1         XXX                   XXX      XXX            XXX
                   invasive
             5     Ease of   2          XXX                   XXX      XXXXX          XXX
                   operation
             6     Customize  2         XXXX
             7     Durability  3        XX                    XXXXX    X              XXXXX
             8     Affordable  4        XXXXX                 XXXX     XXX            XXX


            5.3.2.6 Target specification

              Table 5.7: Target specifications table serves as a guide for the developers while reviewing and
             improving the device. The ideal value is the set of values that we aim to achieve with MOJO to
            fulfill user needs. The marginal values are the minimum acceptable values for each specification.

                                              Target specification
             Metric  Need            Importance
             no.    no.   Metric     (1 5)      Unit      Marginal value  Ideal value
             1      1,2   Automatic  1          Manual/                  Automatic
                          mechanism             semi/full
             2      2     Stability and  1      N         6 0.01         .0.039 a
                          stiffness of
                          the device
             3      3     Lumens in  1          No. of                   4
                          the device            lumens
             4      4     Diameter of  1        mm                       5.2
                          the device
             6      6     Bending    1          Degrees   Segment 1: 3.9  Segment 1:
                          angle b                         Segment 2: 2.8  117
                                                          Segment 3: 2.0  Segment 2:
                                                          Segment 4: 7.0  137
                                                                         Segment 3: 90
                                                                         Segment 4: 90
                                                                                      (Continued)
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