Page 396 - Global Project Management Handbook

Continual improvement is especially important in achieving internal process goals. They are, therefore, referred to as performance indicators. The measuring points are, however, only to be evaluated via “soft facts” and are therefore not exact. As a result, there are two variations to be consid

Responsible Controlling Project management office Project management office Project management office Project management office Project management office management Project office Project management office Project management office Project management office Project managem

Data Source Electronic data warehouse Audit reports Audit reports/electronic data processing evaluation Project portfolio Questionnaire Questionnaire Questionnaire Questionnaire Questionnaire Questionnaire Questionnaire

PPSC Criteria and Measuring Points (Continued) Measuring Point Internal Process Perspective, Variation 1 Number of warranty cases Audit results, maturity model Audit results, level of use of electronic data processing tools Number of projects/ cluster Survey Internal Process Perspective, Va

TABLE 19.2 Criterion Project quality Project management Use of PM procedures Projects per cluster Content processes Project management Engineering Purchasing/logistics Assembly/supervision Initial operation/training Pilot operation

19-8