Page 240 - Great Communication Secrets of Great Leaders

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Pew Internet and American Life Project, 72
Rigas, John, 170
Pixar, 18
Roadblocks, 142
Planning
in coaching, 152, 156
Role-plays, 183–184
Roman Catholic Church, 169–170
of presentations, 86–88
Roosevelt, Franklin D., 12, 30, 76, 137, 138
(See also Leadership communications planning; Lead-
Roosevelt, Theodore, 30
ership Communication Action Planner)
Pogue, Forrest, 140–141
Rumsfeld, Donald, 90, 93
Powell, Colin, 17, 54–55, 59, 77, 90–94, 100, 115, 129,
Sacrifice, 26, 142
164, 166, 167–168, 178 Rice, Condoleezza, 90, 93 INDEX
Powell, Michael, 93 Scarcity, 83
Power of stories, 178–183 Schweitzer, Mark, 55
Power of words, 137 Scott, George C., 15–16
Practice of Management, The (Drucker), 74 Scripts, for presentations, 84
Pragmatism, xv–xvi, 13–14 Self-awareness, 15–17
Preparation, 86–88, 143–144 Self-criticism, 123–124
Presentations, 77–94, 108–124 Self-deprecation, 110, 182
alternative formats for, 132–133 Self-disclosure, 186–187
authentic coaches and, 110–111 Self-preservation, 60
authentic presenters and, 109–110 Selling the message, 114–115
body in, 111–113 September 11, 2001, xvii, 6–7, 22–24, 54, 116
communication as theater and, 110, 116–119, Serenity, 94
130–131 Shared experience, 98–99, 102
creating, 78–86 Sharing learning, 76, 176
engaging audience in, 128–129 Shrake, Bud, 160–161
facilitating responses in, 130 Significance, in leadership communications, 5
interactive tools in, 130–131 Silence, 118
passion in, 115–116, 129 Simplicity, of messages, 55, 121, 175
planning, 86–88 Simulations, 183–184
preparing, 86–88 Sloan, Alfred, 74
rehearsal for, 113–114 Small talk, 152–153
selling the message in, 114–115 Snead, Sam, 160
styles of, xvi–xviii, 20, 112 Social contract, 74
voice in, 111 Social proof, 82
Print media, 51, 52 Sorrell, Martin, 65
Problem-solving, in coaching, 148–149, 155 Spielberg, Steven, 186
Product, interacting with, 131 Storytelling, 177–189
Promotion, as core value, 106 acting out stories, 183–184
Props, 131 importance of, 184
ProQuest, 78 power of stories, 178–183
Publicizing message, 14 Summary, 85
Sundance Institute, 181
Questions Support, 137
to audience, 130 Surveys, 45
in coaching, 166 Sustaining leadership messages, xiv, xviii–xix, 126–189
curiosity and, 12–13, 14, 115 Symbols, 117
Reagan, Ronald, 30, 128 Taking a stand, 66, 137, 188
Reasons, 80 Targeting messages, 53
Reassurance, 180 Teaching, in coaching, 148, 155, 159, 162
Recapitulation, 85 Team meetings, 50
Reciprocation, 81 Teerlink, Rich, 6, 32, 46, 115, 169
Recognition, in leadership communications, 8, 70, Teleconferences, 131
150–151, 155 Telephone communications, 71
Recording messages, 111 Teleprompters, 114
Redford, Robert, 102, 111, 181 Temperance, 94
Reflection, 181–182 Teresa, Mother, xvii, 19, 55, 100, 114, 117, 127, 130,
Rehearsal, 113–114 134–137, 150, 167, 178, 182–183
Repeatability, of messages, 57 Thanking audience, 130
Repetition, 14, 52, 53, 65, 121, 168, 175 Theater, communication as, 110, 116–119, 130–131
Researching topics, 78–79 Thurmond, Strom, 114
Resonant messages, 54–55 Timing of message, 54
Responsibility, taking, 60 Torre, Joe, 7, 33, 102, 180
Restitution, 36 Toulmin argument process, 101–103
Rewards, in coaching, 154, 155 Transformation, in leadership communications, 8