Page 241 - Great Communication Secrets of Great Leaders

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INDEX
Transformers, 19
Voice, in presentations, 111
Transparency, 29, 71
Voicemail communications, 52, 71
Truman, Harry, 30, 76, 92, 139, 140, 142
Trust, xv–xvi, 4–5, 9, 28, 36, 46, 61
Walking around, management by, 58, 66, 107, 149
in coaching, 146–147, 150, 154
establishing, 146–147, 154
Wall Street Journal, 122
Warrants, 80–81
Two-way communication, xiv, 46, 57, 70, 145
Washington, George, 98–99
Understanding, checking for, 165–167
Washington Post, xvii, 7, 37–40, 102, 182
United Nations, 93 Vocalization, 109 219
Watergate investigation, 38–39, 109
U.S. Army, 56, 57, 165 Web chats, 59
University of Texas, 160–162 Web communications, 49, 50, 70–71, 78, 131
Upward coaching, 154 Web sites, 58, 70–71
Useem, Michael, 34 Webcasts, 50–51
Welch, Jack, 32, 36, 69, 87, 108, 114, 115, 120–124,
Values 148, 164, 168
affirming, 46, 115 WIFM (what's in it for me?), 49
defined, 146 Will, 159
in leadership communications, 5, 7, 175 Williams, Pat, 105–106
mentoring and, 151 Winfrey, Oprah, xvii, 16, 99, 102, 103, 113, 130, 168,
Veeck, Bill, xvii, 56, 96, 97, 100, 104–106, 129, 182 177, 180, 185–189
Veeck—As in Wreck (Veeck), 105 Wisdom, 187–188
Venue, of presentation, 87–88 Woodward, Bob, 38
Video, 50, 52 World Trade Center collapse (2001), xvii, 6–7, 22–24,
Videotaping presentations, 113 116
Visibility, 66 World War II, 6
Vision Wright, Mickey, 160
affirming, 46
in leadership communications, xv, 6, 7, 11–12, 69, Xerox, 179–180
175, 183
Visionaries, 18 Zingerman's, 29
About the Author

John Baldoni is a communications and leadership consultant and has
worked for companies large and small, including Ford, Kellogg’s, and
Pfizer. He is the author of three other books on leadership as well as a fre-
quent speaker on leadership topics. John also teaches in a management
development program at the University of Michigan. Readers are welcome
to visit his leadership resource website at www.johnbaldoni.com.

Copyright 2003 by John Baldoni. Click Here for Terms of Use.