Page 236 - Great Communication Secrets of Great Leaders

Index_Baldoni_141496-7 5/22/03 12:42 PM Page 214
Index

Abrams, Creighton, 177–178 Backdrops, 118
Accessibility, 58, 107 Bad news, 29
Accountability, 66 Balance, 66
Achievement Banners, 51
recognizing, 8, 70, 150–151, 155 Barshefsky, Charlene, 34
rewarding, 154–155 Believing in others, 40
Acknowledging objections, 101 Benefits, 115
Acting out stories, 183–184 Berlin, Isaiah, 12
Action coaching model, 152–153, 156 Bernstein, Carl, 38
Active communications, 43 Best, Geoffry, 10–11
Afghanistan, 36 Big picture, 53–54
All-employee meetings, 50 Blaik, Red, 157, 158
Amends, making, 36 Bledsoe, Drew, 181
Analogies, 76, 176 Bloomberg, Michael, 24
Anecdotes, 78–79, 182 Body language, 111–113, 129
Apollo 13, 60 Bossidy, Larry, 122
Apologies, 36 Boswell, Tom, 106
Apple Computer, 18, 47, 180 Boundaries, personal, 72
Arguments, structuring, 80–81 Bradlee, Ben, 38, 39
Armitage, Richard, 93–94 Bradley, Omar, 138, 141
Arthur Andersen, 28 Brady, Tom, 30, 147, 181
Asking for the sale, 115 Brief-backs, 165, 166
Audience assessment, 97–107 Broadcast voicemail, 52
creating relationships in, 103 Budgets, 52
desires of audience in, 99 Budweiser, 56
dialogue with audience, 130, 132–133 Buffett, Warren, 38
engaging audience, 128–129 Bush, George W., 23, 90, 92, 93, 114, 118
expectations of audience in, 99–101 Buy-in, 121, 147
hostility and, 98–99 Buzz, 55–56
overcoming objections and, 20, 101–103
reaching correct audience, 52–54 Cadence, in leadership communications, 5
Authenticity Call to action, in leadership communications, 6–7, 8,
of coaches, 110–111 81–82, 100
of presenters, 109–110 Cannon, Lou, 128
Authority, 82–83 Caution, 92
214
Copyright 2003 by John Baldoni. Click Here for Terms of Use.