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Notes_Baldoni_141496-7 5/22/03 12:39 PM Page 212
212
Manchester Guardian, Feb. 13, 1999.
17
18
Ibid.
19
Ibid.
20
Lowe, Oprah Winfrey Speaks.
21 Ibid. GREAT COMMUNICATION SECRETS OF GREAT LEADERS
David D. Kirkpatrick, “Oprah Will Curtail ‘Book Club’Picks, and Authors Weep,”
New York Times, Apr. 6, 2002, p. 1.
SUMMARY NOTES
1
Michael Useem, Leading Up: How to Lead Your Boss so You Both Win (New York:
Crown Business, 2001), pp. 151–180.
CITATIONS FOR CHAPTER OPENING QUOTES
PROLOGUE
Louis E. Boone, Quotable Business (New York: Random House, 1992), p. 59.

CHAPTER 1
Steven F. Hayward, Churchill on Leadership: Executive Success in the Face of
Adversity [Rocklin, Calif.: Forum (Prima Publishing), 1997, 1998], p. 97.

CHAPTER 2
Rudy Giuliani, “Text of Mayor Giuliani’s Farewell Address,” New York Times, Dec.
27, 2001.

CHAPTER 3
Katherine Graham, Personal History (New York: Vintage Books, 1997), p. 610.

CHAPTER 4
Conor Dignam, “Stormy Reign for Queen of the Blue-Chip Brands,” Times (Lon-
don), Mar. 13, 2002.

CHAPTER 5
Peter Drucker, Management: Tasks, Responsibilities, Practices (New York: Harper
Business, 1973, 1974), p. 487.