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Notes_Baldoni_141496-7 5/22/03 12:39 PM Page 207
NOTES
4
Neff and Citrin, Lessons from the Top, p. 346.
5
Jack Welch, “Letter to Shareholders,” General Electric Annual Report, 2000.
6
Harris Collingwood and Diane Coutu, “Jack on Jack,” Harvard Business Review,
February 2002, pp. 91–92.
7
Jack Welch, interview by Stuart Varney (University of Michigan Business School),
CEO Exchange, PBS, 2001. 207
8 Collingwood and Coutu, “Jack on Jack,” pp. 92–93.
9
Ram Charan, “GE’s Secret Weapon,” sidebar in “Conquering a Culture of Indeci-
sion,” Harvard Business Review, April 2001, p. 81.
10 Varney interview.
11
Charan, “GE’s Secret Weapon,” p. 81.
12 Leslie Wayne and Alex Kuczynski, “Jack Welch in Unlikely Company,” New York
Times, Sept. 16, 2002.
13
Jack Welch, “Commentary: My Dilemma—And How I Resolved It,” Wall Street
Journal, Sept. 16, 2002.
14
Paul Solman, “Executive Excess: Part 4,” NewsHour with Jim Lehrer, PBS, Dec.
5, 2002; www.pbs.org/newshour/bb/business/july-dec2002/ceo4_12-05.html.
15
Ibid.
16 Ibid.
17
Neff and Citrin, Lessons from the Top, p. 346.
18
Collingwood and Coutu, “Jack on Jack,” pp. 92, 94.
19 Ibid., p. 94.
CHAPTER 9: CONNECTING WITH PEOPLE BEYOND WORDS
1
Lou Cannon, President Reagan: A Role of a Lifetime (New York: Simon & Schus-
ter, 1991), pp. 46, 51, quoted in John Baldoni, “Effective Leadership Communica-
tions: It’s More than Talk,” Harvard Management Communications Letter, April
2002.
2
Howard Gardner, Frames of Mind: Theory of Multiple Intelligences (New York:
Basic Books, 1983).
3
Pat Williams with Michael Weinreb, Marketing Your Dreams: Business and Life
Lessons from Bill Veeck, Baseball’s Marketing Genius (Champaign, Ill.: Sports Pub-
lishing, Inc., 2000), p. 173.
4 “Mother Teresa,” Economist, Sept. 11, 1997.
5
Leo Seligsohn, “A Portrait of Mother Teresa in Action,” review of Mother Teresa,
a film by Ann Petri and Jeanette Petri; Richard Attenborough, narrator and consul-
tant, Newsday, Nov. 28, 1986.