Page 238 - Great Communication Secrets of Great Leaders

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Facilitated dialogue, 132–133
Interactive tools, 130–131
Feedback
Internet, 78, 131
in coaching, 152–153, 156
Interviews, 44
organizational, 57–60
Feeding the Media Beast (Mathis), 54–55
Inviting purpose, 33
First draft
Involving purpose, 32–33
developing, 84–85
Isolation, of leaders, 34–35, 59–60, 122
revising, 86
Janus, 72
Focus groups, 44–45
Jobs, Steve, 18, 47, 112, 180
Follow-up Intelligence, types of, 129 INDEX
in coaching, 153, 156 Johnson, Lyndon B., 28, 100–101
questions in, 166 Jokes, 182
Ford, Gerald, R., xiii Jordan, Barbara, 108–109
Formal communication, 65
Formal/informal presentations, 87 Kanter, Rosabeth Moss, xvii, 42, 68, 71, 113, 163, 168,
Formal presentations, 87 172–176
Frequency of communication, 52 Karzai, Hamid, 117
Kelleher, Herb, 32–33
Gaedel, Eddie, 105 Kellogg's, 51
Games, 131 Kennedy, Edward, 135
Gandhi, Mohandas, 33 Kennedy, John F., 118
Gardner, Howard, 129 Key influencers, 53
General Electric, 87, 120–124 Kindness, 182–183
General Motors, 74 King, Martin Luther, Jr., 81
Gestures, 112 KISS slogan (Keep It Simple, Stupid), 55
Gettysburg Address, 24 Kite, Tom, 160, 161, 181
Giuliani, Rudy, xvii, 6–7, 15, 22–25, 46, 88, 100, 101, Kozlowski, Dennis, 170
114, 167–168 Kranz, Gene, 60
Giving back, 107
Global Crossing, 123 Law, Joseph Bernard, 170
Goals Lazarus, Shelly, xvii, 7, 41, 63–66, 114, 150, 168
alignment of personal and corporate, 145–152 Leadership Communication Action Planner, xix, 9–10,
defined, 146 21–22, 37, 61–63, 72–73, 88–89, 103–104,
organizational, 9 119–120, 133–134, 154–156, 171, 184–185
Graham, Katherine, xvii, 7, 27, 37–40, 102, 110, Leadership communications
181–182 e-communications in, 67–76
Grant, Ulysses S., xiii–xiv enabling listening in, 8–9
Green Bay Packers, 156–160 failure of, xv–xvi
Greene, Bob, 186 importance of, xviii–xix, 2
Groves, Leslie, 139 nature of, 3–5
purposes of, 6–7, 20
Handouts, 167–168 reiterating leadership in, 9
Harvard Business Review, 123, 173 self-awareness in, 15–17
Hats, 118 styles of, xvi–xviii, 20, 112
Hearst Publications, 186 as two-way process, xiv, 46, 57, 70, 145
Hirschfeld, Al, 86 types of communicators, 17–20
Historical references, 76 Leadership communications planning, 41–66
Hitler, Adolf, 74 active versus passive communication in, 43
Holbrooke, Richard C., 90 assessing organizational climate in, 43–46
Honesty, 11–12, 14, 29, 40, 59–60, 180 audience in, 52–54
Honor, 162 benefits of, 61
Hostility, of audience, 98–99 communication channels in, 47–52
Hoxha, Enver, 136 frequency of communication in, 52
Humanity, 26, 136, 159 integrated, 52
Humility, 162 marketing the message in, 55–57
Humor, 26, 79, 93, 107, 110, 136, 182 organizational feedback in, 57–60
Hussein, Saddam, 93 resonant messages in, 54–55
Hustler's Handbook (Veeck and Linn), 105 strategies in, 46–47
timing in, 54
Igniting purpose, 33 (See also Leadership Communication Action Planner)
Informal presentations, 87 Leadership (Giuliani), 24–25
Information sources, 166 Leadership message, 4–5
Informing purpose, 32 communicating up, 34–35
Inspirational messages, 180 credibility of, 28–30, 35–36
Integrated communications planning, 52 defined, xviii