Page 242 - How To Implement Lean Manufacturing

220 Cha pte r F o u r tee n

their customer. The customer satisfaction was manifest in additional business. Not only
did the actions of management allow them to better satisfy their customers, but they
simultaneously made the plant a better money-making machine, with increased
employment and job security for their employees.
It is not just a wonderful story of cultural change managed well, it is a wonderful
success story as well.