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               Continuous Improvement Process (CIP), 9, 65   E
               CONWIP, 14
               Correlation and regression (C&R), 211–212  Early equipment maintenance, 63
               Creating Continuous Flow (Mike Rother and   Edison, Thomas, 165
                  Rick Harris), 246                    Educational evaluation:
               Crosby’s approach to zero defects, 29–30  for implementation of Lean manufacturing, 144–146
               Cultural change:                          of Larana Manufacturing, 239
                 at ABC Widgets Co., 281                 of QED Motors, 260
                 and Alpha Line, 211–215, 218–219      Eliot, T. S., xi
                 beginning, 6–7                        Engineering culture, 179–180
                 and Bravo Line, 230                   Equipment availability, 6
                 difficult aspects of, 4               Error-proofing (see Poka-yokes)
                 evolution of, 6                       Evaluations:
                 foundational issues for, 101–102        of culture, 183–184
                 implementation of jidoka for, 102–105   educational, 144–146, 239, 260
                 for implementation of Lean manufacturing, 138–139  of newly formed present state, 147
                 at Larana Manufacturing, 237–238        second commitment, 149–151
                 leadership and implementation of, 87–90  systemwide, 139–144, 238
                 and Lean initiative, 3                Excalibur Machine Shop case study, 75–83
                 and level of interdependence, 101     External variations, 43
                 and line shutdowns, 105–106
                 motivation for implementing, 90–92          F
                 problem solving and implementation of, 92–100,   Facility-wide implementation, 136–137
                    107–110                            Factory Physics, 46
                 at QED Motors, 259                    Failure Mode Effect Analyses (FMEA), 23
                 three fundamental issues, 87          Fear, 151
                 and uniqueness of Toyota Production System, 4–5  FIFO inventory management, 55
               Culture(s), 179–188                     First time yield (FTY), 212–214, 216
                 appropriate, 181–182                  The Five Tests of Management Commitment to a Lean Initiative, 149
                 change of, 183–184                    5S, 63, 165, 283
                 defined, 179                          5 Whys, 27, 65, 102–103
                 development of, 183                   Flexibility, 74–75, 195, 196
                 healthy, 180–181                      Florida Marlins, 34
                 and interdependence, 182–183          Flow:
                 intimidating aspects of, ix             for Bravo Line, 225–226
                 lean, 187–188                           and chaos, 10
                 management of, 31–32                    concept of, 67–68
                 rules of, 179                           creation of, 114–116
                 of Toyota Production System, 21, 185–187  obstacles to flow, 117
                 when change seems impossible, 3         as part of Toyota Production System, 26
               Customer(s):                              and predictability, 10
                 consumption by, 14                      at QED Motors, 264–265
                 demand from, 119                        the seven techniques to improve, 231– 232
                 focus on, 33                            for Zeta Cell, 252
                 supply to, 112–113 (See also Synchronization of customer   Flow kaizen, 7
                    supply)                            Flow lines, 12, 195–196
               Cycle stocks, 16, 43–44, 49, 52–53, 70–71, 112–113  FMEA (Failure Mode Effect Analyses), 23
                 and replenishment time, 43            Formal review, 148
                 calculations of, 52-53                Foundational issues, 59–64
               Cycle time variations, 17–18              and basics, 101
               Cycle-time performance, 61                and crises, 101
               Cycle-time reductions, 62, 120          Franklin, Benjamin, 98
                                                       FSVSM (see Future State value stream maps)
                     D                                 FTY (first time yield), 212–214
                                                       Future State value stream maps (FSVSM), 134, 146
               Darwin, Charles, 90
               Data analysis, 274–280                        G
               Defective parts, 26
               Delivery time, 44                       Gains, 163–178
               Deming, W. Edwards, 21, 94, 165, 171–172, 212, 214, 216  and case study of production improvements, 170–172
               The Deming Route to Quality and Productivity   importance of sustaining, 64, 163–165
                  (William Scherkenbach), 171–172        process gains, 173–175
               Deming’s Management Technique, 29, 110    steps for sustaining, 175–178
               Denial, 151                               and transparency, 165–169, 172–173
               Designs of Experiment (DOE), 27, 94, 211–212, 216  Gamma Line, 197–209
               The Different Drum (M. Scott Peck), 141   background, 197–199
               Diagnostic Tools, 113                     performance improvement results for, 206–209
               DMAIC methodology, 94                     synchronizing customer supply for, 199–201
               DOE (see Designs of Experiment)           synchronizing production for, 201–206
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