Page 302 - The Power to Change Anything

Index 291

Incentives (see Rewards) Lear, Norman, 56, 57
India, business startup loans in, Learned Helplessness (Martin
168–171, 173–174 Seligman), 211
Individuals, power of, 142–145 Lepper, Mark, 196–198
Influence strategies, 20, 21 Lifeguard behavior, 6
combinations of, 76 Literacy, 15, 54
single-source, 75–76 Lloyd, William Forster, 189
value-neutral nature of, 21 Lund, Robert, 95–96
(See also Becoming an influencer)
Information, visibility of, 230–235 M
Innovators, 148 Making change inevitable, 75–81,
Institute for Healthcare 264
Improvement (IHI), 67–68, 149 and six sources of influence,
Interdependence, 182–183 77–81
Interpersonal skills, practice of, using physical environment for,
119–121, 263 249–251
Interviewing, motivational, 105–106 Manufacturing efficiency, 51–53,
Intrinsic satisfaction, 84 (See also 64–65
Personal motivation) Mao Zedong, 150–151
Markman, Howard, 28, 149
J Marriage, critical behaviors in, 28,
Japhet, Garth, 178–180 149
Jess, 176–178 Martin, Demetri, 196
Johns Hopkins Hospital, 199 Martin, Joanne, 60
Milgram, Stanley, 138–143
K Miller, Mike, 15
Kaizen (Masaaki Imai), 208 Miller, William, 104–106
Kelling, George, 224 Mini goals, 125–128
Kerr, Steve, 209 Minyans (Delancey), 185–186
King, Josie, 68–69 Mirror neurons, 62–63
“Know” (cool) system, 130–131, Mischel, Walter, 115–117, 132–133
134–135, 138 Mistrust, 59–60
Modeling (see Vicarious experience)
L Moral disengagement, 97–98,
Labels, 103 103–104
Lancaster, John, 147 Moral thinking, 95–98
Langer, Ellen, 95 Motivation:
Leaders: creating, 93–100
influencing, 145 mini goals for, 127
opinion leaders, 145–152 multiple sources of, 261–262
social support encouraged by, personal, 77–79, 83–109
164 social, 77, 78, 80, 137–165